Donors 4 Life FAQ

Donors 4 Life Program Explained

What is the Donors 4 Life program?

Donors who give four times in a rolling 12 month period will be called Donors 4 Life. That means that with each blood donation Hoag Blood Services' donors accumulate points that can be used to order gift cards, movie tickets and more from the Donors 4 Life online store.

Why did you develop this new program?

We created the Donors 4 Life program to help donors realize the impact they can make with four donations each rolling 12 month period. In order to meet the needs of area hospital patients, Hoag Blood Donor Services must collect 35 pints of blood each day. Lives depend on it.

How does the Donors 4 Life program work?

There is no need to join the program.  With your next donation, you automatically start your rolling 12 month timeframe.


How do you earn points for the online store?

Different types of donations, receive different amounts of points

·       Whole blood donors receive 100 points for each donation.

·       Platelet/Plasma donors receive 150 points for each donation.

·       Double red-cell donors receive 200 points for each donation.

Why do double red-cell donors receive more points for each donation?

Since double red cell donors have to wait 16 weeks between each donation, they don't have as many opportunities to donate as whole blood and other automated donors. As a result, double red cell donors receive 200 points at their first donation. They also receive 25 bonus points. They now have enough points to redeem an item on the online store.

How do you earn Bonus Points?

In addition to earning points for each donation, donors also receive bonus points for giving two, three or four times for each rolling 12 month period.

·       The second donation earns 25 Bonus Points.

·       The third donation earns 50 Bonus Points.

·       The fourth donation earns 75 Bonus Points.

·       As long as you continue to keep making four donations on a rolling 12 month basis, you will continue to earn 75 bonus points with each donation

What about Plasma and Platelets donations?

Each successful plasma or platelet procedure will earn you 150 points for each donation.


What is the Platelet Pledge Program?

As part of Donors 4 Life we have created a program just for platelet donors. Platelet donors who give additional times each quarter can opt into the program and be awarded bonus points for the online store. This is in addition to the 150 points accrued for any platelet/plasma donation and the bonus points for the second third and fourth donation in a rolling 12 month period.

Here's an example of how points are accumulated in the Platelet Pledge Program:

Platelet Donation Points per Donation
Every single platelet donation 50
Every double platelet donation 100
Every triple platelet donation 150
Bonus Points for Platelet Pledge Program # of bonus points
2nd donation in calendar year quarter 25
3rd donation in calendar year quarter 50
4th donation in calendar year quarter 75
5th donation in calendar year quarter 100
6th or greater donation in calendar year quarter 125

Can I still keep track of my past donations?

Though your past donations cannot be tracked on, beginning 2/25/2014 your future donations can be tracked online at under Personal Donation History. The number of gallons you've donated with Hoag Blood Donor Services will be listed under the Gallon Tracker heading.

Can I still earn points even though I have been deferred?

When donors are temporarily deferred, we do not award points until a donor returns to complete the donation process.

Will I receive points if I'm deferred for low iron?

If you are temporarily deferred for low iron, we ask that you eat a good meal and return for another donation. After your successful donation, you will receive your donation points. 

Will I receive points if I'm deferred after the collection process begins?

A donor will receive points for that donation if a needle was inserted in their arm... whether blood was drawn or not.

Can I transfer my points to someone else?

These points are one of the ways that we thank you for saving lives by donating blood. We appreciate that you might not wish to use them for yourself and if you don't you can donate them back to Hoag Blood Donor Services, but you can't transfer them to another person.

Do the points ever expire?

The points expire after 13 months of inactivity.

Can I donate points back?

Yes. You may donate your points back to Hoag Blood Donor Services. You may select the Donate Points Back option on the online store, or you may call us at 888-538-6199. Donating your points back allows Hoag Blood Donor Services, a not-for-profit organization, to save money on program costs and services.


How can I access your online store:

To simply view items on the online store, go to and click on The Store located at the top of the home page. You may see the items, however you cannot redeem your points here.

To redeem your points, you must first log in to your personal profile. To access your profile, go and click on My Account. If you're a first time user and haven't created a profile, you must follow the steps to do so. You will then be able to access the online store. Your points will be displayed at the top of the store web page. To redeem your points for an item, simply click on the item and follow the steps.

I'm already an online user, do I have to re-create my profile?

If you've never been to before, you will need to create a profile and establish a new password. 

How do I order an item from the online store if I don't have a computer?

If you don't have a computer, but would like to order something from our online store, you can call our customer service line at 1-888-538-6199 and choose option 5, and we'll assist you by creating your profile online. We can provide descriptions of the items. Once you decide on the item, call us at 1-888-538-6199 and we'll place your order.

How do I know if I have enough points for a particular item?

You can see how many donation points you've accrued by viewing your account at If you've already created a profile on, simply log in to view your donation history. If you're a first time user, you must first create a profile. Under My Profile, click on Create a Profile and fill out the form. You will then be able to access your donation history and online store points.

Can I sign up for other programs if I am unable to donate?

Everyone can contribute to saving lives by donating their time. We have a wonderful Volunteer program that offers special benefits to those who give their time to Hoag Blood Donor Services. To find out about immediate opportunities, please contact our Volunteer Department at 888-538-6199.

What is is an online service that we offer to donors to help them keep track of their donations, eligibility dates and health information such as cholesterol levels. It's also the way that you access our online store and on-line appointment scheduling.

How do I access my personal donation information?

You must create a profile on If you are a first time user, click on Create a Profile

I don't have a computer. How can I get my health information?

We do not provide personal donation history or Wellness Profile information over the phone, however we do offer you access to a computer at the Hoag Blood Donor Services donor center. A staff member will be happy to show you how to access your personal information.

I donated yesterday, but my points don't show up.

It takes about a week for us to enter points for donations. If you haven't seen your points by then, please call us back and let us know.

What does the cholesterol level that you provide represent?

We provide your non-fasting total blood cholesterol count in your Wellness Profile. For adults, the National Cholesterol Education Program recommends the following classification for fasting total blood cholesterol count: less than 200 is Desirable, 200 to 239 is Borderline, and greater than or equal to 240 is considered High. 

If your value is greater than 200, your doctor may want to repeat this test in his office as a fasting test or perform other tests to measure individual types of cholesterol such as LDL and HDL.

Additional information for the public concerning total cholesterol levels is available from the National Heart, Lung, and Blood Institute at the following website: